Return Policy

You can be sure of consistent and world-class home products that meet the highest global quality and safety, delivered in spec and on time from OpenairComfort. If you're not satisfied with your purchase, simply return it within 30 days of delivery, no reason asked. Please confirm carefully that all returns must be unused, unwashed and undamaged, and all packaging, labels and tags must remain intact and attached to the item. Promotional items, flash sales, clearance items and any items marked as "final sale" are not eligible for partial refunds, exchanges, or returns. All sales are final.

Product Returns:

We understand that sometimes an item may not meet your needs or fit your home decor style. If you are unsatisfied with your purchase, you can initiate return or exchange up to 30 days from the date of delivery. For all eligible returns, item(s) must be unused and undamaged and labels and tags must remain intact and returned in their original packaging. Otherwise, the item may not be eligible for return.

To initiate return for an exchange or refund, please email us at alwaysforu@openaircomfort.com stating your reason of return and attach images/video of the product. Once your request is approved, we may ask you to provide the item's tracking number and send the return to: ___________

SHIPPING FEE:

We do not refund or return original shipping charges. You are responsible for paying for your own About 15% shipping costs for returning any item to OpenairComfort. In the event that you are unable to ship the item out, we will process a return shipping label. If there are problems about

Damage
Defective problem
Etc.

RESTOCKING FEE:

Equivalent to 15% of the payment price will be the responsibility of the customer in cases of the product is no longer brand new that the value of the product decreases. If the product may has been

Used
Installed
Disassembled after installation
Some accessories are missing
Non-original packaging
Etc.

Once we’ve received the returned item, we will then process your total refund, excluding return shipping costs, to your the original method of payment. Please note that all refunds are processed within 3 business days. If you cannot find what you’re looking for in our Return Policy, please visit our Contact Us page for additional customer service assistance.

Order Cancellations

If you need to cancel your order, please do so before shipping to receive a full refund.
Contact us via alwaysforu@openaircomfort.com to have your order cancelled immediately. Please provide the order details, including order number, receiver's name and/or email address. Your refund will be processed and a credit will automatically be applied to the original method of payment within 3 business days.